Specifies essential elements of an effective complaints handling process for both complainants and complaint recipients from inception to satisfaction or determination. Provides guidelines dealing with the implementation of the complaints handling process, the actual complaints handling, and disputes.
General Product Information:
Product Details
- Edition:
- 1st
- Published:
- 01/01/1995
- ISBN(s):
- 0726295469
- Number of Pages:
- 9
- File Size:
- 1 file , 78 KB
- Product Code(s):
- 10136900, 10136904, 10136913
